Last updated: 21st July 2025

At Winch Equip, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our site, use our services, or get in touch.


1. What We Collect

When you browse or interact with our site, we may collect:

  • Your name and contact details (if you submit an enquiry or place an order)

  • Your order and payment info (for purchases)

  • Device information (like browser, IP address, and cookies)

  • Messages sent via our live chat

  • Clicks on affiliate buttons (tracked by Amazon/eBay, not by us)


2. How We Use Your Information

We only use your information to:

  • Process orders and provide customer service

  • Respond to enquiries

  • Improve our website and services

  • Comply with legal obligations

We do not sell or share your personal data with third parties for marketing.


3. Live Chat

We use Shopify Inbox to provide live chat support. Any messages sent through the chat are stored securely and only used to respond to your enquiry.


4. Affiliate Links

Some pages on our site include buttons or links to third-party websites (e.g., Amazon or eBay). If you click one of these links and make a purchase, we may earn a small commission. These links do not affect your price, and your data is handled according to the third-party site’s privacy policy.


5. Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections or deletion

  • Withdraw consent for certain uses

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, just email us at info@winchequip.co.uk.


6. Cookies

We use essential and functional cookies to:

  • Help run the site smoothly

  • Track cart sessions and checkout

  • Enable live chat and basic analytics

You can manage your cookie preferences through your browser settings.


7. Data Storage & Security

Our website is hosted on Shopify, and your data is stored on secure servers behind a firewall. We only keep data for as long as necessary to fulfill the purpose it was collected for.


8. Contact Us

For anything related to this policy, contact:

Winch Equip Ltd

Email: info@winchequip.co.uk

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