Warranties & Returns

We want you to be confident when buying from Winch Equip. This page sets out how we handle delivery, returns and warranty claims.

Delivery

Orders placed before 10:00am on a working day are dispatched the same day. Orders placed after this time, or on weekends and bank holidays, will be dispatched on the next available working day.

All orders are dispatched using a tracked service. Where a signed-for service is used, the parcel will not be left without a signature. Full details of the shipping method used for your order will be confirmed at checkout.

Delivery timeframes are estimates and are not guaranteed. A parcel will only be considered lost or missing if it has not arrived within 48 hours of the expected delivery window.

Returns

We offer a 30-day return period on all products we stock and dispatch directly. To be eligible for a return, items must be unused, in their original packaging, and in a fully resalable condition. Return postage costs are the responsibility of the customer. Original outbound shipping costs are non-refundable.

If you have received an incorrect or damaged item, please contact us within 7 days of receipt. We will arrange collection and replacement at no additional cost to you.

Products listed on our site as affiliate links — those directing you to Amazon, eBay, or another retailer — must be returned directly to the original seller. We are unable to process returns for items not purchased from us directly.

Warranty

All products we stock directly are covered by a minimum 12-month warranty against manufacturing defects from the date of purchase. During this period, Winch Equip is your first point of contact for any warranty issue. We will assess the fault, liaise with the manufacturer where necessary, and manage the process on your behalf.

This warranty does not cover faults arising from misuse, incorrect installation, physical damage, unauthorised modification, or normal wear and tear.

Extended Manufacturer Warranties

Some of the brands we stock offer warranties that extend beyond 12 months. Where an extended warranty applies, we will make this clear on the relevant product page. During the extended warranty period, claims are handled directly by the manufacturer. We will provide you with the appropriate contact details and support you through the process where we can.

How to Make a Warranty Claim

In the first instance, please contact us describing the issue and including your order number, along with the model and serial number of the affected product. In many cases we can diagnose and resolve the issue without requiring you to return anything.

Where a return is necessary, we will provide full instructions. Please do not return any item without contacting us first — items returned without prior authorisation may not be accepted.

Faulty Goods

If a product arrives damaged or develops a fault within the warranty period, please contact us as soon as possible. We will advise on the appropriate next steps, which may include repair, replacement, or refund depending on the nature of the fault and the terms of the applicable warranty.

Your Rights

Nothing in this policy affects your statutory rights under applicable UK consumer legislation.