Terms and Conditions
Last updated: 21st July 2025
Welcome to Winch Equip. These Terms and Conditions outline the rules for using our website and purchasing products from us.
By using this site or placing an order, you agree to the following terms:
1. About Us
Winch Equip Group Limited is a UK-based business trading online via winchequip.co.uk. Our goal is to help you find the right winch, hoist, or control system — whether stocked or through affiliate partners.
Contact: info@winchequip.co.uk
2. Products and Availability
We sell a mix of:
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Products we hold in stock and ship directly to you
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Affiliate items (from trusted partners like Amazon or eBay) which are clearly marked and purchased on third-party sites
Affiliate products are not sold or shipped by us, and are subject to the partner’s terms, including delivery, returns, and warranties.
3. Ordering & Payment
For stocked items:
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All prices include VAT (if applicable) and are shown in GBP
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Payment is taken at checkout using Shopify Payments or PayPal
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You’ll receive an order confirmation and shipping notification
For affiliate items:
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Clicking “View on Amazon/eBay” takes you to a third-party site to complete the purchase
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We may earn a small commission, but your price is unaffected
4. Delivery
Stocked items:
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We offer free UK mainland shipping on all stocked items
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Delivery usually takes 2–5 working days
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If there’s a delay, we’ll contact you as soon as possible
Affiliate items:
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Delivery is handled by the seller (e.g., Amazon or eBay) — please refer to their delivery times
5. Returns & Refunds
Stocked items:
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You have 28 days to cancel from the day you receive your order
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Items must be unused, in original packaging, and returned at your own cost unless faulty
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Refunds will be issued within 14 days of receiving the returned item
Affiliate items:
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Returns must be handled via the site where you made the purchase (Amazon/eBay)
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We do not accept returns for affiliate products
6. Warranty
Stocked products are covered by the manufacturer’s warranty (details listed on the product page where applicable).
Affiliate products: warranties are covered by the original seller.
7. Use of This Website
You agree not to misuse this site or attempt unauthorised access. Content, images, and branding on this site are protected and may not be copied without permission.
8. Liability
We make every effort to ensure our information is accurate, but we cannot be held liable for:
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Errors or omissions
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Delays or failure in delivery beyond our control
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Issues arising from third-party affiliate purchases
Your statutory rights are not affected.
9. Changes to These Terms
We may update these terms from time to time. Continued use of the site or placing orders means you accept the most recent version.